Informal Complaint Process

The Board encourages students and parents to discuss their concerns with the appropriate teacher, principal, or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

Contact the Staff Member

The most direct route to resolving a concern is to confer directly with the person involved (principal, teacher, coach, etc.).

Contact the Campus Administrator

Campus Principals are responsible for the school’s operation. Explanations of policies and procedures and all types of campus information are available in campus administration offices. School administrators are available through email, phone, and in-person communication.

Online Suggestion Box

Use this form for minor concerns or suggestions:  Online Suggestion Form

Formal Grievance Process

Level 1 Complaint

A student or parent may initiate the formal process by timely filing a written complaint form. In most circumstances, students and parents shall file Level One complaints with the campus principal. Level 1 Complaint Forms are linked below. 

• Formal complaints must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance.

• Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.

Level 2 - Appeal of Level 1 Decision

• If the individual did not receive the relief requested at Level One or if the time for a response has expired, an individual may request a conference with the Superintendent or designee to appeal the Level One decision. 

• The appeal notice must be filed in writing, on the Lometa ISD Level 2 Appeal Form (links below). The individual should include their original complaint form and all other documents submitted and received at Level One. 

• The individual may also include any other supporting documentation relating to their complaint. If the student or parent has not received the relief requested from the formal complaint at Level 2 or if the time for a response has expired, the student or parent may submit a Level 3 Parent/Students Appeal form to appeal the decision to the Board.

Level 3 - Appeal of Level 2 Decision

• If the individual did not receive the relief requested at Level Two or if the time for a response has expired, they may appeal the decision to the school board.

•  The appeal notice must be filed in writing, on the Lometa ISD Level 3 Appeal Form (links below). 

• The individual should include their original complaint form and all other documents submitted and received at Levels One and Two. They may also include any other supporting documentation relating to their complaint.

Appeal to Commissioner of Education

• If after exhausting the local grievance process (Levels One-Three) an individual is still aggrieved by the school district’s decision, they may file an appeal in writing to the Commissioner of Education under TEC §7.057. 

• Exception: A student disciplinary action under Chapter 37 by the board of trustees is final and may not be appealed to the Commissioner- TEC §7.057(e)(2). 

• If the appeal is governed by this statute, the individual has 45 calendar days from the date the decision was communicated to them to file a Petition for Review in writing with the Commissioner.

Level 1 - Complaint

Level 2 - Appeal

Level 3 - Appeal